Rafiki Digital provides web design services and design consultancy. We may receive, access or otherwise process personal information in order to provide our Services (the “Client Data”) to clients. Rafiki Digital will only process Client Data on behalf of – and under the instructions of – our clients, as set out in our client agreements, or where otherwise required by applicable laws. Our Clients are the data controllers of their respective Client Data, and we are the data processor.
Information collected directly. We may collect personal information about you (e-mail address) directly from you. For example, when you fill out a ‘Let’s Talk’ form, signup for our mailing lists, register for events we host or sponsor, register for inquiry on our services or otherwise provide us information through the Sites. Generally, the information we collect includes your:
Automatically-collected information. We use cookies and other tracking technologies to automatically collect information when users access or use the Services or visit our Site, such as IP address, general location information, domain name, page views, a date/time stamp, browser type, device type, device ID, Internet service provider (“ISP”), referring/exit URLs, operating system, language, click stream data, and other information about the links clicked, features used, size of files uploaded, streamed or deleted, and similar device and usage information.For more information, see the “Cookie sand similar devices” section below.
We use the personal information you provide to respond to your requestor inquiry and in the ordinary course of conducting our business, including asset out below:
We do not sell your personal information to third parties. In general, we disclose the personal information we collect as follows:
We work with third-party ad networks, analytics companies, measurement services and others (“third party ad companies”) to manage our advertising on third-party sites, mobile apps and online services. We and these third party ad companies may use cookies, pixels tags, and other tools to collect activity information on our Services (as well as on third-party sites and services), as well as IP address, device ID, cookie and advertising IDs, and other identifiers, general location information, and, with your consent, your device’s geolocation information; we and these third-party ad companies use this information to provide you more relevant ads and content and to evaluate the success of such ads and content.
Access, Amend and Correct. If you wish to access personal information that you have submitted to us, to request the correction of any inaccurate information you have submitted to us, to request deletion of or object to processing of your information, please send your request to contact@rafikidigital.biz. We may ask you for additional information so that we can confirm your identity.
Direct Marketing. You may always opt-out of direct marketing emails from us by following the instructions in such emails or emailing contact@rafikidigital.biz We may continue to send you transactional or service-related communications, such as service announcements and administrative messages.
Complaints. We will take steps to try to resolve any complaint you raise regarding our treatment of your personal information. You also have the right to raise a complaint with the privacy regulator in your jurisdiction.
We have implemented safeguards and technical measures to protect the personal information that we have under our control from unauthorized access, use or disclosure. However, no data security measures can guarantee 100%security.
As a general rule, we retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements. In general, for example, we will retain relevant personal information of clients and Site visitors for at least three years from the date of our last interaction with you and in compliance with our obligations under applicable laws. Our clients instruct us on how long to retain Client Data, which we handle as a data processor. We may retain personal data for longer where required by our regulatory obligations, professional indemnity obligations, or where we believe necessary to establish, defend, or protect our legal rights and interests or those of others.